Last Updated: October 30, 2026

This Return & Refund Policy applies to purchases made through www.kithone.com. Please read this policy before submitting a return or refund request.

01 / 30-DAY RETURN WINDOW

02 / RETURN ELIGIBILITY

To help us review your return request, products should generally meet the following conditions:

• Items should be unworn, unused and unwashed.
• Products should be returned in their original condition.
• Original tags, labels and packaging should be included where possible.
• Products should not show stains, odors, damage or signs of wear caused after delivery.
• Proof of purchase or a valid order number must be provided.

These conditions do not limit any rights customers may have under applicable consumer protection laws, including rights relating to defective or incorrectly supplied products.

03 / ITEMS THAT MAY NOT BE RETURNABLE

Some products may be excluded from voluntary returns where permitted by law, including:

• Products clearly identified as final sale or non-returnable before purchase.
• Personalized or customized products.
• Items damaged through misuse or improper care after delivery.
• Products that cannot be returned for hygiene or safety reasons, where applicable law permits such restrictions.

Defective, damaged or incorrectly supplied products will be reviewed separately and will not automatically be excluded from applicable legal remedies.

04 / HOW TO REQUEST A RETURN

05 / RETURN SHIPPING COSTS

For a voluntary return due to a change of mind, incorrect size selection or personal preference, customers may be responsible for return shipping costs, where permitted by law.

If an item is defective, damaged on arrival, or incorrectly supplied, please contact us before arranging shipment. We will review the issue and explain the appropriate return shipping arrangements in accordance with applicable law.

Please do not send a return to the business address listed below unless our team specifically confirms that it is the correct return destination.

06 / REFUND PROCESS

Once a returned item is received, it may be inspected to confirm its condition and eligibility.

After the review is completed, we will notify you of the outcome. Approved refunds will generally be issued to the original payment method unless another method is agreed upon or required by law.

Refunds cannot be guaranteed to appear immediately because processing and posting times depend on the payment provider and financial institution.

07 / REFUND TIMING

After approval, KITHONE will initiate the applicable refund without undue delay and within any time limits required by applicable law.

Your bank, card issuer or payment provider may require additional time to display the refunded amount in your account.

If you have not received an approved refund, please first check your payment account and contact your payment provider. You may then contact us for assistance.

08 / DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective or different from what you purchased, please contact us promptly.

Please provide your order number, a description of the issue, and clear photographs of the product and packaging where relevant.

We will review the information and explain the available resolution, which may include a replacement, refund or another remedy required by applicable law.

09 / EXCHANGES

If you need a different size, color or product, contact our support team to ask whether an exchange is available.

Exchange availability depends on stock, product condition and applicable requirements. If a direct exchange is unavailable, our team can explain the available return and repurchase options.

10 / CANCELLATIONS

If you wish to cancel an order, contact us as soon as possible. Orders that have not entered processing or shipment may be eligible for cancellation.

Once an order has been dispatched, cancellation may no longer be possible. Customers may instead need to follow the return procedure after delivery, subject to applicable law.

11 / NON-DELIVERY AND LOST PACKAGES

If tracking indicates that your package is lost or has not arrived, contact us with your order number and tracking details. We will review the available carrier information and assist with the next steps.

Refund or replacement decisions will be handled according to the circumstances and applicable consumer protection requirements.

12 / CONTACT OUR RETURNS TEAM

FREQUENTLY ASKED QUESTIONS

How long do I have to request a return?

You may request a return within 30 calendar days after delivery, subject to the eligibility conditions and applicable law.

Can I return a jacket that I have worn?

Voluntary returns generally require items to be unworn, unused and unwashed. Defective products and other statutory consumer rights are handled separately.

How long does a refund take?

We initiate approved refunds without undue delay and within applicable legal deadlines. Your bank or payment provider may need additional time to post the funds.

Can I return an incorrect or damaged item?

Yes. Contact us with your order number and photographs so we can review the issue and explain the appropriate resolution.

Where should I send my return?

Please contact us first. We will provide the appropriate return destination and instructions. Do not assume that our business address is the return warehouse.

KITHONE reserves the right to update this policy to reflect operational or legal changes. Such updates will not remove rights protected by applicable law.